This Bioethanol Fire Includes a huge 12L Bioethanol Fuel (worth £50)To save you the time of purchasing separately, for a limited time only, GOS are throwing in a huge 12L of Bioethanol Fuel (roughly 60 hours burning time) so that your new fireplace is ready to be set up from the get go. (Choose this or the sign up/membership discount)
Cocoon Fires Vellum wall mounted bio fire is a stylish piece of furniture, often seen in interior stores because of its stylish appearance. This is one of the safest and cleanest solutions for the modern home.
Stylish Cocoon Fires' bio fire in the modern Vellum design in polished steel finish. It's stylish design will be an eye-catcher in any home.
This fuel source, ensures a clean and eco-friendly operation. The combustion of this fuel generates heat, which is then emitted throughout the room by the main body of the fireplace. With a fuel capacity of 1.5 litres, the fireplace can burn for up to 6 hours, depending on the selected heat setting that can be adjusted for personalized comfort.
The Vellum by Cocoon Fires offers a straightforward and efficient heating solution that combines functionality with aesthetic appeal. All models are designed for easy installation and come fully equipped.
Key Benefits:
TECHNICAL DATA: Type: Bioethanol Fireplace Size: 60 x D: 38 cm | Opening: 29.5 cm Materials: Carbon steel and stainless steel Weight: 27 kg Capacity: 1,5 Liter Heat Effect: 3,6 kW Colour: Mat black | Stainless steel Burner Type: Manuel Fuel/Propellant: Bioethanol 96.6% alcohol Consumption: Up to 5 hour per filling.
Delivery is FREE on all orders to customers within the United Kingdom.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at: customersupport@gardensofstyle.co.uk.
International Orders:
Please be aware that our products are made specifically for the British market. This means that they require a [choose 110V or 240V] electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to British standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to customersupport@gardensofstyle.co.uk then visit our Returns page and lodge your return claim online.
We provide FREE Kerbside Delivery* for all wood-burning, Multifuel, Gas, and Electric stoves on our website priced over £500.00. *Please note that deliveries to some parts of Scotland and the Scottish Highlands may incur an additional charge.
It’s important to emphasise that our delivery service is kerbside only. The driver will not bring the items into the property. Given the weight of the items, assistance will be needed on the delivery day.
For successful delivery, the customer must be present to sign for the items. In case of any visible damages, the fire/stove should be refused, and Simply Stoves must be contacted promptly.
If a customer is unavailable on the scheduled delivery day, there may be a redelivery charge. Please ensure that you are present to avoid any inconvenience.
Stoves are shipped on pallets, which also serve as part of the packaging. Should you need to return the fire/stove, the pallet will be left with you.
Delivery times may vary depending on the availability of the chosen stove or flue product. In-stock items are typically dispatched from our warehouse within 7-10 working days from the order date. Courteous drivers will carefully pack and deliver the stoves, and you will receive a pre-delivery phone call to coordinate a convenient date.
Delivery is Monday – Friday between 9am and 5pm, Saturday deliveries may be available at an additional cost, if this is required, please call before ordering so we can advise the price of this.
For those in a hurry, we offer a next-day delivery service for in-stock items at an additional charge (price on application). Customers wanting to collect orders from our warehouse will be notified via email or telephone once the product is in stock and has been checked.
For more delivery information please contact gardensofstyle today.
At Bioethanol-Fireplace we wish that our customers are satisfied with their purchased products. However, should you against expectation wish to return an item that is of course possible.
We will ask you to follow the process below. This will ensure that returned goods and complaints will be handled most optimally for both you and us.
Contact customer service immediately and no less than 48 hours after receiving the item.
If you do not contact our customer support about freight damage within the above-mentioned timespan, Bioethanol-Fireplace.co.uk is in no way obligated to refund and/or replace the damaged product.
We offer 14-days full return.
We provide full return on all our products, which are not yet in use, and returned in original packaging. This applies up to the entire 14 days. Your right of cancellation applies from the day you receive your product.
When you decide you want to return the package, please fill out the form and follow the instructions, it will make it much easier both for us and for you.
Upon return, it is the customers responsibility for the risk of the goods' accidental treatment or deterioration during the return transport. Bioethanol-Fireplace is under no obligation to reimburse any additional costs associated with the consumer having explicitly chosen a different and more expensive method of delivery than the standard delivery provided by Bioethanol-Fireplace. You, as a customer, have full responsibility for the returned goods until they are physically returned to Bioethanol-Fireplace. Therefore, always get a track and trace number for the package, so it can be traced.
Of course you can change your order if we have not already packed it and it has not been processed yet by our logistics department. If you have received an e-mail with tracking number, it is probably too late to change anything.
To change your order, please contact our customer service as quickly as possible - either by e-mail, live-chat or phone. You will find our contact information here.
Bio ethanol and gel fuel burners are used decoratively and as heating sources, both indoors and out. There are currently no European standards for these products, so safety advice should be strictly followed:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Gardens of Style.
💫 Free Delivery UK wide. No extra charges; no hidden fees
💫 'Delivery Plus' option; express delivery option for UK only.
💫 14 Day Simple Return. Not happy with your product, we'll take it back no questions asked. These terms apply unless otherwise stated on product page.
💫 Great Service. We pride ourselves on the best service, anywhere.
💫 Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.
But after all this..we let our customers be the judge and jury. See our reviews here ⭐ ⭐ ⭐ ⭐ ⭐
